AccessEmergency Medicine Help
Technical Support For Technical support for AccessEmergency Medicine please reach our Help Support Desk by e-mail at techsolutions@mhedu.com, or by telephone toll-free at 800-217-0059 (U.S.) 9am - 5pm, Monday - Friday, eastern standard time. Order Information You may order online by going to the SUBSCRIPTIONS section of AccessEmergency Medicine. For help regarding the status of your subscription order or renewal, call toll-free in the U.S. 1-888-307-5984; from outside the U.S., call 1-614-759-3654 between 8 AM and 5 PM Eastern Time. You may also contact Customer Service by e-mail at OnlineCustomer_Service@mcgraw-hill.com or by fax at 1-614-759-3823. When faxing, please mark your fax: "Attention: AccessEmergency Medicine Team." Subscriptions What is the subscription price? How do I get help with my subscription? What if I forget my user name and/or password? You can retrieve your login information using our online Password Reminder. Or, call the Help Desk 7AM - 1AM EST Monday - Friday 8AM - 8PM EST Saturday & Sunday at 1-800-448-1237 (U.S.) or 1-617-746-2874 (from outside the U.S.). We will ask for your name and address, and will access your account online. We will then email the user name for your account to the email address supplied upon registration. Since passwords are encrypted, we cannot determine your original password. We will change your password to a generic password, email that to your specified email address, and then you have the option to change your password. When does my subscription start? Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded; you will receive e-mail notification when the subscription begins. How will I renew my subscription? You will be contacted via e-mail before your subscription expires and you will be able to renew your subscription for another year. Renewals can be entered online or by mailing or faxing them to our Order Department. How can I evaluate the site before I make a purchase decision? AccessEmergency Medicine offers a simple Look Inside Free feature that allows you to examine the breadth of content and view select features. How private is the information that I supply in my registration form? The information that you supply is covered by McGraw-Hill's Privacy Policy and is used to provide you with the best possible service for AccessEmergency Medicine. For more details on McGraw-Hill's Privacy Policy, please click on the "Privacy Policy" link at the bottom of any screen in AccessEmergency Medicine. Can I share my individual subscription with others? No. Individual subscriptions are licensed only to the user who purchased the subscription. When you agreed to the Terms of Service Agreement, you agreed to keep your User Name and Password confidential. How do I change information in my personal profile, for example, a new address or telephone number? Can AccessEmergency Medicine accommodate multi-user licenses by IP address or User Name/Password configurations? Yes. For more information, please contact Online Institutional Account Manager, Director of Library Sales, by telephone at 1-212-904-5436 or by e-mail at OnlineCustomer_Service@mcgraw-hill.com. How can I cancel my subscription? You can cancel your subscription up to 6 months after the start of your paid subscription. A cancellation is effective on the last day of the month in which it is received. Refunds will be prorated over the remaining term of the subscription starting with the month after the cancellation notice is given. For example, if you pay for your subscription on January 1 and cancel on May 7, the cancellation will be effective May 31, and you will be refunded for the period June 1 - December 31. For cancellations received after 6 months, there will be no refund. To cancel, contact our Customer Service department at OnlineCustomer_Service@mcgraw-hill.com. Display/Browser Support Why don't I see more of the page when I go to a chapter? How much of the page you see depends on your monitor screen resolution. We recommend viewing at a screen resolution of 1024 x 768 (for best results) or 800 x 600.
Which browsers and platforms are supported? Which are not supported? AccessEmergency Medicine ccurrently supports the following browsers: Microsoft Internet Explorer (versions 6 and 7), Mozilla Firefox (versions 2 and 3), and Safari 3, on the MS Windows (XP and Vista) and Apple Mac OS X operating systems.
Can I safely use pop-up blockers on the site?
No. Please disable all pop-up blockers. Some core content, including videos, grand rounds, and drug monographs, appears in pop-up windows. Video What software do I need to play video files? You will need the free Flash Player from Adobe (Version 8 or higher).
Install/upgrade Flash Player
Why can't I hear the audio when I play the videos? Make sure you have your speakers turned on and up to a sufficient volume and that your computer’s system sound is not set to mute or too low a volume.
Mobile View How do I access and view the mobile version of AccessEmergency Medicine? Users will automatically be redirected to the mobile view of AccessEmergency Medicine when visiting http://www.accessem.com on a web-capable mobile device (such as a smartphone or a PDA). Additionally, the mobile view may be accessed at http://m.accessem.com. In order to log on to the site, you will need to use your personal username and password. If you have not yet created one, please select the “My AccessEM” tab on the homepage and follow the directions for creating a personal profile. What are the technical requirements for using the mobile version of AccessEmergency Medicine? - We design to and support 200 x 250 pixel resolution, which is the best practice for the many different mobile resolutions in the market.
- We support the following Mobile Operating Systems: RIM, Windows Mobile, Palm, iPhone.
- We support the leading products from the top eight mobile manufacturers in the US by web usage: Motorola, Samsung, LG, RIM, Kyocera, Nokia, Palm, Apple.
What content is available as part of the AccessEmergency Medicine mobile view set? As most mobile browsers are limited in their ability to transmit large file sizes quickly, the content available on AccessEmergency Medicine has been optimized to present only the most essential material in a mobile view. This content set includes: - “Quick Topics” from Ma’s Emergency Medicine Manual
- Searchable topic cards for all textbook resources currently on the AEM site
- Drug monographs
Contacting Us Who should I contact with questions about AccessEmergency Medicine? For help regarding the status of your subscription order or renewal, call toll-free in the U.S. 1-888-307-5984; from outside the U.S., call 1-614-759-3663 and ask for the AccessEmergency Medicine order department between 8 AM and 5 PM Eastern Time. You can also reach the Customer Service department by faxing them at 1-614-759-3823 or by e-mail at OnlineCustomer_Service@mcgraw-hill.com. When faxing, please mark your fax: "Attention: AccessEmergency Medicine Team." Institutional subscribers may contact the order department at the numbers above or the Online Institutional Account Manager, by telephone at 1-212-904-5436 or by e-mail at AccessEmergencyMedicine@mcgraw-hill.com. For technical questions regarding the CME modules (registration, answering pretest/post-test questions, viewing your profile, viewing and printing your CME certificate), subscribers may contact our Help Support Desk by e-mail at techsolutions@mhedu.com, or by telephone at (800) 217-0059. For other questions regarding CME credit, subscribers may contact the American College of Emergency Physicians, by telephone 800-798-1822, ext. 3251, or by e-mail at mhines@acep.org. EZproxy Configuration To access both AccessEmergency Medicine and the integrated drug database, AccessEmergency Medicine requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition: Title AccessEmergency Medicine
URL http://www.accessemergencymedicine.com/
Domain accessem.com
Domain books.mcgraw-hill.com
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