Institutional Subscription Support
Individual Subscription Support
Mobile-optimized versions are currently available for the following sites:
- AccessEmergency Medicine
Devices which support the mobile optimized version of the site include the iPhone, Blackberry Bold, and Android devices. In order to access the mobile optimized version of the site: If your device picks up your institution's WiFi network, you may be automatically granted access and routed to the mobile homepage. If your device does not pick up your institution's WiFi or if you are off site, you will be asked to supply your My Access username and password in order to access the site.
From the iPad, you will be able to access the same version of the site that you would on your computer. For help accessing the site via your iPad, follow the instructions found in the Accessing the Site section below.
What software do I need to play audio and/or video files?
Some video and audio files require the free QuickTime Player. Other video files require the free Flash Player 8 (or higher). Both are available for PCs and Macs.
QuickTime Download | Flash Player Download
I have QuickTime or Flash loaded but I still can't hear the audio.
- If you just downloaded QuickTime or Flash and are still not able to play video/audio files, you may need to clear your cache and restart your browser. Click here for instructions on how to clear your cache.
- Make sure you have your speakers turned on and up to a sufficient volume.
Browser and Operating System Requirements
The Access suite of sites currently supports the following browsers: Chrome (versions 4 and higher), Microsoft Internet Explorer (versions 7 and higher), Mozilla Firefox (versions 2 and higher), and Safari (versions 3 and higher), on the Microsoft Windows (XP and Vista) and Apple Mac OS X operating systems.
Image and PowerPoint Usage Guidelines
Users may display, download, or print out PowerPoint slides and images associated with the site for personal and educational use only. Educational use refers to classroom teaching, lectures, presentations, rounds, and other instructional activities, such as displaying, linking to, downloading, printing and making and distributing multiple copies of said isolated materials in both print and electronic format. Users will only display, distribute, or otherwise make such PowerPoint slides and images from the applicable materials available to students or other persons attending in-person presentations, lectures, rounds or other similar instructional activities presented or given by User.
Commercial use of the PowerPoint slides and images are not permitted. Users may modify the content of downloaded PowerPoint slides only for educational (non-commercial) use, however the source and attribution may not be modified. Users may not otherwise copy, print, transmit, rent, lend, sell or modify any images or modify or remove any proprietary notices contained therein, or create derivative works based on materials therefrom. They also many not disseminate any portion of the applicable sites subscribed to hereunder through electronic means except as outlined above, including mail lists or electronic bulletin boards.
Request Image Permissions
Permission to photocopy or republish excerpts from McGraw-Hill books and digital resources may be obtained by submitting a written request to McGraw-Hill Education's Permissions Department. Please click here for further instructions.
Full chapter citations in both AMA and APA format are automatically generated when clicking the "Generate a Citation" button at the top of any chapter page, as illustrated in the image below.
Institutional Subscription Support
If you are on site at your institution, you should be able to seamlessly access the site(s) of interest from any computer. If you are experiencing difficulty accessing a site, please contact your library's reference desk.
If you are off site, you will need to first gain remote access to your institution's computer network. A majority of institutions use a proxy server to provide remote access to their users. To log in using a proxy server:
- Go to your institution's library website.
- Locate the databases or electronic resources page.
- Locate the site you wish to access. When you click on it, you will be re-routed to your institution's proxy log-in page and asked for your institutional log-in credentials (often the same username and password you use to log into your computer or gain access to your institution's intranet, though log-in credentials vary by institution). Once you have logged in, you will be rerouted to the site.
Not all institutions use proxy servers, so if the instructions above do not apply to you, please contact your library reference desk to find out about remote access at your institution.
Accessing Your Personal My Access Account
In order to log into your My Access account, you need to be recognized as an authorized user of your institution's subscription. Normally this process is automatic when you are on site or logged in remotely to your institution's network. If you are having trouble logging into your My Access account, first confirm that your institution's name appears in the upper right hand corner of the screen (see example screenshot below).
If the institution name does appear, please contact Online Customer Service (by email at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time) to confirm you have the correct username and password. If the institution name does not appear, please see the Accessing the Site section above.
Methods of Access
The Access suite of resources offer a full suite of access options for institutions, including:
Institutional subscribers submit their network IP ranges to McGraw-Hill during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.
Institutional subscribers can place registered links to AccessEmergency Medicine behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill during subscription setup. These links will then automatically and seamlessly log the user into AccessEmergency Medicine every time they are clicked.
Remote access to the Access resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
T [Insert Site Name]
U [Insert Site URL]
D [Insert Site Domain]
For example, the database definition for AccessEmergency Medicine would be as follows:Title AccessEmergency Medicine
If you have an Athens Organization ID that you would like to register, please email us at OnlineCustomer_Service@mcgraw-hill.com.
The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service@mcgraw-hill.com and ask them for your AccessEmergency Medicine username and password.
All Access sites are OpenURL-enabled.
Benefits of OpenURL
Now thousands of links to chapters and books from inside AccessEmergency Medicine can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns.
Setting Up Your Institution's Access Resources For OpenURL
If you wish to set up OpenURL link resolvers, please email email@example.com. Please specify that your email pertains to setting up OpenURL link resolvers for your institution's AccessEmergency Medicine account and provide your institution's baseURL. We will confirm when set up is complete.
Please visit the subscriptions section of AccessEmergency Medicine to request pricing information, or contact us directly at firstname.lastname@example.org.
We also offer a 30-day institutional free trial to allow you to evaluate the site before making a purchasing decision. Contact us at email@example.com or 1-877-840-2297 to set up your free trial today!
Usage Statistics, MARC Records, Promotional Materials, and Training
For details on retrieving usage statistics, accessing MARC records, new resources or training on AccessEmergency Medicine, or promotional materials, please visit our Librarian Resource Center. We've included a host of useful information such as user guides, Welcome Kits, product demos, and training information in one place to make it easy for you to drive user engagement and learn about our products.
Individual Subscription Support
All individual subscriber inquiries, including technical support and the purchasing of new subscriptions, should be directed to our Online Customer Service team at OnlineCustomer_Service@mcgraw-hill.com or by phone at 1-888-307-5984 (toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify your question pertains to AccessEmergency Medicine.
OnlineCustomer_Service@mcgraw-hill.com is the only email address monitored for individual subscriber inquiries.
Please visit the subscriptions page of AccessEmergency Medicine for individual subscription pricing. Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded. You will receive an email notification when your subscription begins.
AccessEmergency Medicine allows you to view abstract level content before requiring you to login to the site. This means you can browse the site, view the available textbooks and their table of contents, and see what videos, Q&A sources, and other content is available on the site before you are asked to purchase.